Can open file, can't preview in 3D

Revit Plugin
1

Hi,

This issue has been bothering me for a long time. Sometimes I can’t open an existing file. And I can’t preview geometries in 3D. The loading is forever and there is nothing I can do besides close the entire pollination file.

This happened after the new version is released and I never met it under the classic version. I also included a file link for your reference although I think it doesn’t help since it happened to a lot of projects I’m working on.

Looking forward to your reply.

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image1154×903 62.3 KB

2

Hi @nbem-admin,

Thank you for documenting this and sharing your model. I will check your model and see if I can recreate the issue. Meanwhile, can you share the logs with us? Do you see any errors on the canvas when the issue happens?

Use this button to open the logs folder, sort the files by date modified, and send the most recent ones which are created on the same date that you faced the issue.

Finding logs
Finding logs1476×229 25.5 KB

4

Debug.log (1.0 KB)https://newcombandboyd-my.sharepoint.com/:f:/g/personal/yli_newcomb-boyd_com/IgBqKb8EGphWQ7H-8cqkSAszASBy9k5ocyJfLLeG64UTOTE?e=yU5PSa

Debug_2026-09-23.00.log (4.3 KB)

Debug_2026-09-24.00.log (1.6 KB)

5

no errors on the canvas, just loading forever (over 30 minutes)

6

Thank you for sharing the logs. I will have a look.

Can you share the PoMF that causes this issue with me? The one that you used to take the screenshots.

7

Thank you again for sharing the logs, @nbem-admin. Your problem is similar to this one: Model Editor from Revit Plugin Will Not Save or Export at all - #7 by mingbo

Can you try to open the same PoMF with the desktop version of the Revit plugin and see if it opens without any issues?

8

@nbem-admin, I went through the whole process and tried to recreate the error but everything works as expected.

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image3048×1552 357 KB

Here are the PoMF and exported GEM files.

Carrboro Elementary School Replacement.pomf (233.3 KB)
Carrboro Elementary School Replacement.gem (145.6 KB)

Let me know if there is anything else that I can do to help. If you don’t have an urgent upcoming project, I suggest waiting for the next release and see if it fixes the problem with opening the models.

10

pollination bug recording.mp4

Hi, thanks for your reply. I recorded the bug as video, please watch and let me know if you can help. Appreciate!

11

Hi @nbem-admin,

Thank you for recording the video. Can you try my suggestion here:

Here is a quick recording that shows how you can do it. Assuming that the desktop application works, then we know the source of the issue that we have already fixed in the latest version.

Also, from your recording, I can see that you don’t have the latest version of the Revit plugin. Can you update to the latest version and see if the issue persists?