# User "Not Authenticated" when login into the forums

**URL:** <https://discourse.pollination.solutions/t/user-not-authenticated-when-login-into-the-forums/673>\
**Category:** Site Feedback\
**Created:** [August 16, 2021, 7:55am UTC](https://discourse.pollination.solutions/t/user-not-authenticated-when-login-into-the-forums/673 "2021-08-16T07:55:45Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![darren.lynch](https://discourse.pollination.solutions/user_avatar/discourse.pollination.solutions/darren.lynch/32/693_2.png) [@darren.lynch](https://discourse.pollination.solutions/u/darren.lynch)\
**Post date:** [August 16, 2021, 7:55am UTC](https://discourse.pollination.solutions/t/user-not-authenticated-when-login-into-the-forums/673/1 "2021-08-16T07:55:45Z")

</div>

Hi all, seems the login for pollination has changed recently, and now my colleague (user name adammer) cannot log in with the message “Not authenticated” any advice here?

Best,  
Darren

---

<div class="post-metadata">

**Author:** ![mostapha](https://discourse.pollination.solutions/user_avatar/discourse.pollination.solutions/mostapha/32/5761_2.png) [@mostapha](https://discourse.pollination.solutions/u/mostapha)\
**Post date:** [August 16, 2021, 6:07pm UTC](https://discourse.pollination.solutions/t/user-not-authenticated-when-login-into-the-forums/673/2 "2021-08-16T18:07:17Z")

</div>

Hi @darren.lynch! I reply to this issue in an email to keep the information private. I believe this is happening because he has used two different emails before and after the change.

UPDATE: This issue is resolved!

---

<div class="post-metadata">

**Author:** ![darren.lynch](https://discourse.pollination.solutions/user_avatar/discourse.pollination.solutions/darren.lynch/32/693_2.png) [@darren.lynch](https://discourse.pollination.solutions/u/darren.lynch)\
**Post date:** [August 17, 2021, 7:14am UTC](https://discourse.pollination.solutions/t/user-not-authenticated-when-login-into-the-forums/673/3 "2021-08-17T07:14:33Z")

</div>

Cheers @mostapha much appreciated.