Cannot login and use the Rhino Pollination

Rhino Plugin
1

i tried to login to the Rhino plugin, there is an error msg like below.

image
image524×415 6.47 KB

Also, when i click the button, the command window showed this msg below.
“Trial has expired! You can buy or retrieve a license from Pollination.
Trial ID: 5a824479-c418-4dee-ae14-2e30c59b8f4d”

I do applied for a trial version before, but now our company has bought the license and i am added in the pool. But still i cannot use the Rhino plugin. Is there any possible way to solve this issue?

2

:waving_hand: Hi @hannahwong,

Welcome to the forum!

This should be an easy one to fix. From what I can see in the screenshot, you’re using an older version of the Rhino plugin. Can you download the latest version and try again? This issue should be resolved in the latest version.