Encountering an error when loading a room preview?

[srojas92 (Simon Rojas)]

When loading a model/room preview after step 4 in creating rooms tab, the spaces are loaded but I get a possible error in my preview shown below:

I try to create a snapshot and load it into the editor, but the editor also labels the snapshot file as invalid. Is there a way to access the error logs to get more information on the error?

[mostapha]

Hi @srojas92, welcome to the forum!

This is a similar error as this one:

Invalid building: RoofSpecification must have at least one Face3d

Received an error with the with my current model I’m attempting to snapshot. On step 4 I get a note saying the building is invalid and RoofSpecification must have at least one Face3d. Attempted to export the snapshot anyway and snapshots fail to upload. Plugin was re-downloaded yesterday Curious if and how the Face3d thing can be resolved or bypassed or if it is just an issue with the way the Revit was built and can’t be resolved. Can provide link to models and test snapshots via DM.

This is a bug that is happening because the model has no roof elements. We are working on a fix. Meanwhile, you should go ahead and create the snapshot. I shared a manual way with @mmeador for fixing this issue after exporting the snapshot.

Let me know if you have any other questions.

[srojas92 (Simon Rojas)]

Thank you @mostapha it is a pleasure working with your tools.

@mmeador reached out to me with the solution steps. I will reply back here if i have any trouble.

[mostapha]

Hi @srojas92, thank you for the kind words and thank you for reporting the bug. We just released version 2.143.3 with a fix for this particular issue. Give it a try and let us know if the issue hasn’t been resolved.

[rwdhope (Hope Organista)]

Hi there, I am also experiencing difficulty viewing geometry and getting an error in the attached.

[mostapha]

Hi @rwdhope,

This is a big that was introduced recently. It happens if you save a Revit file with Pollination information and open it again.

We will push a fix soon. Meanwhile, if you use the original Revit file and before saving any of the Pollination information it should work.

I’m copying @ksobon here so he’s aware of the issue.

[rwdhope (Hope Organista)]

Okay, thank you and yes it did work.

[mostapha]

@rwdhope, we released a new version today that fixes this issue (v2.220.4).

Once you download the new version, and if you have an older file with this issue, you can use the Enable/Disable Pollination button to clear the Pollination data.