Encountering an error when loading a room preview?

When loading a model/room preview after step 4 in creating rooms tab, the spaces are loaded but I get a possible error in my preview shown below:

I try to create a snapshot and load it into the editor, but the editor also labels the snapshot file as invalid. Is there a way to access the error logs to get more information on the error?

Hi @srojas92, welcome to the forum! :wave:

This is a similar error as this one:

This is a bug that is happening because the model has no roof elements. We are working on a fix. Meanwhile, you should go ahead and create the snapshot. I shared a manual way with @mmeador for fixing this issue after exporting the snapshot.

Let me know if you have any other questions.

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Thank you @mostapha it is a pleasure working with your tools.

@mmeador reached out to me with the solution steps. I will reply back here if i have any trouble.

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Hi @srojas92, thank you for the kind words and thank you for reporting the bug. We just released version 2.143.3 with a fix for this particular issue. Give it a try and let us know if the issue hasn’t been resolved.

Hi there, I am also experiencing difficulty viewing geometry and getting an error in the attached.

Hi @rwdhope,

This is a big that was introduced recently. It happens if you save a Revit file with Pollination information and open it again.

We will push a fix soon. Meanwhile, if you use the original Revit file and before saving any of the Pollination information it should work.

I’m copying @ksobon here so he’s aware of the issue.

Okay, thank you and yes it did work. :slight_smile:

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@rwdhope, we released a new version today that fixes this issue (v2.220.4).

Once you download the new version, and if you have an older file with this issue, you can use the Enable/Disable Pollination button to clear the Pollination data.