Error calling GetRecipeByTag

Rhino Plugin
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1

Hi all,

I’m running into this problem when choosing a recipe:

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Error calling GetRecipeByTag: {"detail":"Not found: Account not found"}

The account is logged in and we have an annual license.

Any ideas why this happens and how to resolve it?

Thanks!

2

Hi, @furtonb - Apologies for the inconvenience. This is a bug that was introduced yesterday by Google Cloud database maintenance that broke our search. We patched a quick fix but it didn’t resolve all the issues. There was another one this morning that should resolve the issue.

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Can you try again on your end and let me know? I can load the custom energy simulation recipe on my end.

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Hopefully, this doesn’t happen ever again, but as a workaround, you should always be able to use the Grasshopper plugin to load the model into Grasshopper and use the Ladybug Tools recipe to run the simulation.

3

Hi @mostapha ,

I can’t reproduce the problem anymore.:slight_smile:
Thanks for the reply and the suggested workaround!