Error during installation process

yiding · December 19, 2021, 10:41pm

Hi all,

I got stuck when I installed Pollination plugin. Any ideas?

mostapha · December 20, 2021, 12:20am

Hi @yiding! Welcome to the forum! We need more information here to be able to help you.

Is this for the Revit plugin or the Rhino plugin?
Did you close Revit and Rhino before trying to run the installer?
Finally, what version of the installer are you using?

Thank you!

yiding · December 20, 2021, 12:44am

Hi Mostapha, it’s rhino plugin. Oh it didn’t close it. I will have a try. That’s the latest installer,

mingbo · December 20, 2021, 1:38am

Hi @yiding,

Could you try to run the following command in your Command Prompt when you install it again without closing this error dialog? You can find the real error message, and please let us know what’s the error.

C:/Users/yi.ding/pollination/temp/installer.exe --script C:/Users/yi.ding/pollination/temp/install.qs --verbose

yiding · December 20, 2021, 1:48am

Thanks! I’ve solved the problem by closing revit and rhino.

mingbo · December 20, 2021, 1:49am

Hi @yiding, are you using RhinoInside?

yiding · December 20, 2021, 2:05am

yes I am using rhino inside