I am using a 14 day trial version of the Revit Plugin and am having issues with the Model Editor.
I was initially able to open a snapshot i created, but was unable to duplicate it. I closed the software and am now unable to load any snapshots to the Model Editor and am receiving license errors.
Can you please advise?
Thanks
Hi @hollyhemmens, 
Welcome to the forum.
Can you share the snapshot with us? I don’t see anything related to the license in the screenshot that you shared.
I’ll check again when I’m behind my laptop.
Hi @hollyhemmens, thanks. Now I can see the messages.
Can you click on the Pollination icon on the bottom right and click on License and see what the license manager shows?
Also, can you check the logs at %appdata%\Pollination\model-editor\logs and see if there are any logs related to checking out the license.
Do you see any errors when you try to use other commands? Or does it only happen when you try to duplicate the model?
Hi Mostapha,
It shows my trial license is active but the pop up in the corner states the license is invalid. Screen snip below.
In the model view application I’m now unable to load in any snapshots, it just prompts the popup that my license is invalid.
However, if I use the plugin version of the application within Revit, I am able to use most functions of the the model editor. I have a minor issues where I can duplicate a snapshop but it wont allow me to rename it, but all other functions of the model editor work fine.
Log files show license is valid: false
Thanks for your ongoing support with this.
Hi @hollyhemmens, sorry for all the issues.
@mingbo should be able to help. I remember this issue came up before the release and we solved it on our end. What version of the Revit plug-in are you using?
Hi @hollyhemmens, thanks for reporting the issue.
What version of the Model Editor are you using?
Could you please try to use the standalone desktop version of the Model Editor (you should be able to find it on your desktop) to see if it has the same issue?
Hi Mostapha, Mingbo,
Thanks for the reply.
I’m using version 2.281.9.0.
The standalone desktop app doesn’t work. It allows me to log in displaying the time remaining on the free trial but simultaneously pops up in the bottom corner with invalid license warnings. Im unable to open snapshots within the desktop app. There’s an image above in the chain for reference.
The Model Editor accessed from within Revit works and is usable bar some minor errors.
As a side note, we have now purchased licenses for the Revit plugin. It seems I’m limited to using up the remaining number of days on the free trial until I can start using the license pool. Could it be the free trial license having an issue which might be resolved with I log in with the paid license?
Thank you @hollyhemmens for your details.
Both the standalone app and Revit plugin are sharing the same licensing system, if there is no issue with licensing in Revit plugin, the standalone app should be working fine.
Am I right that you are using the Revit 2024 or below?
I’d like to see a complete log file from the standalone app. Before sending the file, I would like to follow the following steps in order to capture the full picture of the issue:
Thank you @hollyhemmens, I am reviewing the log files, and trying to recreate it on my side. I will get back to you once I have a solution.
This issue was resolved in v2.281.11. It only affects the trial activation for the Model Edito desktop application.
