RhinoGH installer - Program ended with an error exit code

ayezioro · April 21, 2022, 7:19am

Hi,
Downloaded the latest RH installer.
In the process i get the following:

After closing that the installation ends unsuccessfully.
The pollination folder was removed but the ladybug tools folder is still there in the Program Files directory.
Any ideas?
Thanks,
-A.

mingbo · April 21, 2022, 8:02am

Hi @ayezioro, could you check if you could find the InstallationLog.log file in the C:\Program File\ladybug_tools? If yes, could you upload it here so that we can see the real error message for debugging.

ayezioro · April 21, 2022, 12:45pm

Sure @mingbo !
Here it is:

installLog.zip (2.1 KB)

Thanks,
-A.

mingbo · April 22, 2022, 12:40am

Hi @ayezioro,

It seems you have the Ladybug.Executor.exe open (usually opened by Versioner) which causes the installed failed to overwrite it.

ayezioro · April 22, 2022, 10:28am

This was helpful @mingbo ,
What happened is that i tried to install the RH pollination. It was taking so long, more than 10 minutes, that i canceled it. Tried again and then the issue appeared.
Now i deleted the ladybug tools folder and installed from fresh, which finally worked.

Thanks!!
-A.

mingbo · April 23, 2022, 12:45am

Thanks @ayezioro for letting me know this issue was solved. Yes, the installation process usually takes about 10 minutes.