Invalid Authorization Error (Revit Plugin License Manager)

[jmbattis (John Battistelli)]

Hi. I am getting an Invalid Authorization error when I attempt to sign in to the License Manager through the Revit Plugin and was directed here by the error message. I don’t believe this is a password error. How do I fix this? Thanks

[mostapha]

Hi @jmbattis,

Can it be the same issue as this?

Authentication error when opening Model Editor

[2025-0520_PollinationError] After opening Model Editor I’m prompted to sign-in, but after entering in my credentials I receive the following message. “Error calling GetMe: {“detail”:“Not authenticated”}” I am able to log into my account on https://app.pollination.solutions with the same credentials just fine and I have a license under License Pool. I installed the new update yesterday, could my issue stem from that?

When was the last time that you updated the Revit plugin?

[jmbattis (John Battistelli)]

Hi Mostapha. It is the same error, but the steps described on that thread did not solve it for me.

It has been months since I last updated so maybe that’s working against me (?). It is not immediately clear to me how to do this - do I initiate the update from within the plugin or do I redownload from here or somewhere else? Pollination

[mostapha]

You need to download the latest version on the installer from the website. Let me know how it goes.