Invalid Authorization

[crduggin (Cory Duggin)]

I’m getting the below error when I try to login to retrieve a license.

[mostapha]

Hi @crduggin, What version of the Revit plugin are you using? This is happening because the older .cloud domain cannot be used for authentication anymore. See here:

Authentication error when opening Model Editor

[2025-0520_PollinationError] After opening Model Editor I’m prompted to sign-in, but after entering in my credentials I receive the following message. “Error calling GetMe: {“detail”:“Not authenticated”}” I am able to log into my account on https://app.pollination.solutions with the same credentials just fine and I have a license under License Pool. I installed the new update yesterday, could my issue stem from that?

[crduggin (Cory Duggin)]

Hmm, I just downloaded the newest last night. I will try installing it again. Maybe I dow

[crduggin (Cory Duggin)]

I dunno what happened to that message. I reinstalled newest. Still getting the error. This is for standalone model editor though on my non-revit machine.

[mostapha]

This might be a caching issue. Can you try to log in here via the online version and see if it works?

Pollination model editor

This might also fix the issue with the standalone plugin.

[mostapha]

This issue is resolved in the latest release.

[crduggin (Cory Duggin)]

This issue still exists with the current release.

[mostapha]

Hi @crduggin, what version do you have? Here is the latest version:

PollinationRevitInstaller-2.281.9.exe

I had to revert back one of the earlier releases since I wasn’t able to update the documentation on time.

[crduggin (Cory Duggin)]

Not that one. 2.265.4 is what the website was giving yesterday. I had an old download of 2.269.2, but it wasn’t working for me either. I may also need to restart now.